Welcome to this comprehensive guide on email deliverability in Salesforce (SFDC), a critical aspect of ensuring your messages reach your intended recipients' inboxes. As an expert in Salesforce email administration, I understand the significance of achieving high deliverability rates for successful email marketing campaigns. In this article, we will explore essential settings, best practices, and strategies to optimize email deliverability in SFDC and drive superior engagement with your target audience.

The Importance of Email Deliverability in Salesforce

Email deliverability is a key metric that measures the success of your email campaigns by assessing the percentage of emails that successfully reach your recipients' inboxes. In Salesforce, achieving high deliverability is vital for maintaining positive sender reputation and ensuring that your emails are not marked as spam or bounced back.

As a Salesforce user, it is essential to proactively monitor and improve deliverability to maximize the impact of your email marketing efforts. High deliverability rates lead to increased open rates, click-through rates, and overall engagement, ultimately driving revenue and customer satisfaction.

Understanding Email Deliverability Settings in Salesforce

Salesforce provides various email deliverability settings that allow you to control how your emails are sent and received. Understanding and configuring these settings correctly is crucial for achieving optimal deliverability. Let's explore some of the key settings:

1. Sender Authentication

Ensure that your domain is authenticated using SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail). These authentication methods verify that your emails are sent from a legitimate source, reducing the risk of them being flagged as spam.

2. SPF and DKIM Records

Configure SPF and DKIM records for your domain to authorize Salesforce as a legitimate sender of your emails. This helps email service providers recognize your emails as trustworthy, increasing deliverability rates.

3. DMARC Policy

Implement a DMARC (Domain-based Message Authentication, Reporting, and Conformance) policy to provide additional email authentication and reporting. DMARC helps prevent email spoofing and ensures that your emails align with SPF and DKIM settings.

4. Bounce Management

Set up proper bounce management to handle hard and soft bounces effectively. Removing invalid or inactive email addresses from your mailing list helps maintain a positive sender reputation.

5. Email Throttling

Consider using email throttling to limit the number of emails sent per hour. Throttling prevents overwhelming email servers and demonstrates responsible email sending practices, positively affecting deliverability.

6. Managing Unsubscribes

Provide a clear and easily accessible unsubscribe option in your emails to comply with anti-spam regulations and prevent recipient complaints, which could impact your sender reputation.

Best Practices for Maximizing Email Deliverability in Salesforce

Implement the following best practices to enhance email deliverability in Salesforce:

1. Maintain a Clean and Updated Email List

Regularly clean and update your email list to remove inactive or invalid email addresses. A clean list ensures that your emails are targeted to engaged recipients, boosting deliverability rates.

2. Personalize and Segment Emails

Utilize Salesforce's robust data capabilities to personalize and segment your emails based on recipient preferences and behaviors. Relevant and targeted content increases engagement and reduces the likelihood of emails being marked as spam.

3. Monitor Deliverability Metrics

Regularly monitor deliverability metrics, such as bounce rates, spam complaints, and open rates, to identify potential issues and take corrective actions promptly.

4. Test and Optimize Email Content

Perform A/B testing on email subject lines, content, and call-to-action buttons to identify the most effective elements that drive engagement and deliverability.

5. Respect Recipient Preferences

Honor recipients' preferences regarding email frequency and content. Providing a positive user experience leads to higher engagement and reduces the likelihood of unsubscribes and spam complaints.

Commonly Asked Questions about Email Deliverability in Salesforce

Q1: Does Salesforce offer built-in email deliverability reporting and analytics?

Yes, Salesforce provides comprehensive reporting and analytics features that enable you to monitor and analyze email deliverability metrics to make data-driven decisions and improve your email campaigns.

Q2: How can I ensure that my emails pass spam filters in recipient inboxes?

Ensuring email authentication through SPF, DKIM, and DMARC, as well as following email best practices, helps improve the likelihood of emails passing spam filters and reaching the inbox.

Q3: Can I customize bounce handling in Salesforce?

Yes, Salesforce allows you to customize bounce handling settings to suit your organization's preferences and requirements for managing hard and soft bounces.

Q4: Does Salesforce automatically handle unsubscribes and opt-outs?

Yes, Salesforce provides automatic handling of unsubscribes and opt-outs, ensuring compliance with anti-spam regulations and maintaining positive sender reputation.

Q5: How can I optimize email deliverability for large-scale email campaigns?

For large-scale email campaigns, consider using email throttling and segmenting your list to ensure smooth email delivery and improved engagement with your audience.


Maximizing email deliverability in Salesforce is a vital aspect of running successful email marketing campaigns. By configuring the right settings, following best practices, and regularly monitoring deliverability metrics, you can ensure that your messages reach your intended recipients and foster meaningful interactions. Embrace the power of email deliverability in Salesforce, and elevate your email marketing efforts to new heights of success and engagement.