Welcome to this comprehensive guide on how to change email deliverability in Salesforce—a crucial aspect of effective communication with your audience. As a seasoned expert in Salesforce email administration, I understand the importance of achieving optimal email deliverability to ensure that your messages reach the intended recipients. In this article, we will explore the process of changing email deliverability settings in Salesforce, empowering you to take control of your email communications and maximize the impact of your marketing efforts.

The Importance of Email Deliverability in Salesforce

Email deliverability is a critical factor in any email marketing strategy, and Salesforce provides the necessary tools to manage and optimize it effectively. The importance of email deliverability can be summarized as follows:

1. Ensuring Successful Communication

Email deliverability directly impacts the success of your communication with leads, customers, and partners. By changing email deliverability settings, you can ensure that your messages reach the intended recipients promptly.

2. Enhancing Customer Engagement

Optimal email deliverability contributes to higher open and click-through rates, leading to improved customer engagement and interaction with your brand.

3. Maintaining Sender Reputation

By adjusting email deliverability settings, you can maintain a positive sender reputation, reducing the likelihood of your emails being flagged as spam by ISPs.

4. Reducing Bounce Rates

Changing email deliverability settings can help minimize bounce rates, ensuring that your email list remains clean and engaged.

Changing Email Deliverability Settings in Salesforce

Now that we understand the significance of email deliverability, let's delve into the process of changing email deliverability settings in Salesforce:

Step 1: Accessing Email Deliverability Settings

Log in to your Salesforce account as an administrator and navigate to the Setup menu. From there, go to Email > Deliverability to access the email deliverability settings.

Step 2: Configuring Email Deliverability Access

Salesforce offers two access options for email deliverability settings: No Access and All Email. Choose the appropriate option based on your organization's requirements. Selecting All Email provides access to both standard and mass emails, while No Access restricts users from sending mass emails.

Step 3: Defining Email Access Settings

Next, set the organization-wide email addresses that Salesforce will use for automated processes, such as workflow email alerts and case assignment notifications. Ensure that these addresses are valid and monitored regularly to avoid missing critical notifications.

Step 4: Whitelisting Email Servers

Whitelisting email servers is essential to enhance email deliverability. Include Salesforce IP addresses in your organization's email whitelist to prevent spam filters from blocking your emails.

Step 5: Handling Bounce Messages

Configure the settings for handling bounce messages in Salesforce. You can choose to receive bounce notifications or automatically update the email status when a bounce occurs.

Optimizing Email Deliverability in Salesforce

Now that you have successfully changed email deliverability settings, let's explore some additional tips to optimize your email deliverability in Salesforce:

1. Cleanse Your Email List Regularly

Regularly clean your email list by removing invalid or inactive email addresses. This practice helps improve deliverability rates and reduces the likelihood of being marked as spam.

2. Personalize Your Emails

Personalized emails are more likely to engage recipients and avoid spam filters. Leverage Salesforce's data to create relevant and targeted email campaigns.

3. Monitor Your Sender Reputation

Keep a close eye on your sender reputation using Salesforce's email deliverability tools. Address any issues promptly to maintain a positive reputation with ISPs.

4. Segment Your Email Campaigns

Segmenting your email campaigns allows you to send tailored content to specific audience groups, increasing the likelihood of engagement and reducing the chances of being marked as spam.

5. Respect Subscriber Preferences

Ensure that your email communication aligns with subscriber preferences, including frequency and content type. Provide easy opt-out options to comply with email regulations and maintain a positive brand image.

Commonly Asked Questions about Changing Email Deliverability in Salesforce

Q1: Can changing email deliverability settings impact existing email campaigns?

Yes, changing email deliverability settings may impact existing email campaigns. It is advisable to review and adjust the settings carefully to avoid disruptions.

Q2: Should I seek professional assistance to change email deliverability settings?

If you are unfamiliar with email deliverability settings or unsure about the process, seeking professional assistance from a Salesforce expert can ensure a smooth transition.

Q3: Can I revert to previous email deliverability settings if needed?

Yes, you can revert to previous email deliverability settings if necessary. Keep a record of the changes made to facilitate easy reversals.

Q4: How often should I review and update email deliverability settings?

It is recommended to review and update email deliverability settings periodically, especially when there are significant changes in your email marketing strategy or subscriber list.

Q5: Can changing email deliverability settings improve email open rates?

Yes, by optimizing your email deliverability settings, you can improve email open rates, leading to increased engagement and conversions.


Changing email deliverability settings in Salesforce is a powerful way to enhance communication, engagement, and deliverability. By following the steps outlined in this guide and adopting best practices, you can optimize your email marketing efforts and deliver impactful messages to your audience. Remember to regularly review and monitor your email deliverability settings to maintain a positive sender reputation and achieve email marketing success with Salesforce.